Privacy Policy

We respect your privacy. All customer information collected for shifting inquiries is kept strictly confidential and never shared with third parties.

1. Information We Collect

When you request a moving quote, book a service, or contact us through our website, phone, or WhatsApp, we may collect the following information: your name, phone number, email address, pickup and delivery addresses, preferred moving date, type of property (1 BHK, 2 BHK, etc.), and details about items to be moved. We also collect basic device and browser information when you visit our website to improve your experience.

2. How We Use Your Information

Your personal information is used to: prepare accurate moving cost estimates, schedule and coordinate your relocation, assign the appropriate vehicle and crew for your move, communicate important updates about your shipment status, process payments and generate GST invoices, and improve our services based on customer feedback. We may also use your contact details to inform you about special offers or seasonal discounts, but you can opt out at any time.

3. Data Protection & Customer Privacy

We do not sell, rent, or trade your personal contact details, residential address, or consignment manifest to third-party telemarketers. Information collected through quotation forms, WhatsApp queries, or phone surveys is utilized exclusively to calculate moving estimates and execute transportation services.

4. Digital Security & Storage Integrity

All digital records, quotation archives, and payment transaction details are stored on secure, encrypted servers. Access is restricted strictly to authorized logistics coordinators, operations managers, and billing accountants.

5. Your Rights & Data Rectification

You have the right to request access to, update, or request the deletion of your personal contact data from our active customer records by writing to us at elitehomepackers@gmail.com or calling +91 94504 10516.

Moving Services Across Lucknow